We process your orders as swiftly as we possibly can, and give you realistic estimated delivery dates which we do our best to achieve - but you’ll understand we can’t always guarantee delivery dates where it’s out of our control.
Orders received after 2pm on Friday will normally be processed on Monday. In the unlikely event that the Secret Saviours product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder or get a refund.
- We aim to despatch your order within 24 hours of your order being placed.
- You can usually expect your order to take between 48 and 72 hours to be delivered to the UK if the order is placed before 2pm. (The Highlands and Northern Ireland could take a further 24 hours).
- We will send your order using various courier delivery services. (UK only)
- A signature on delivery may be required.
- You can track your UK order here
What types of delivery do we offer and what do they cost?
In the UK, we usually use Royal Mail courier service to deliver your order. Whilst 98% of deliveries are done within 48 hours there’s no guarantee that this will be the case for all orders.
* All orders need to be placed before 2pm Monday to Thursday to arrive within the delivery times below. The delivery days below refer to weekdays. We do not deliver on Saturday or Sunday. Any orders made between 2.01pm Friday and midnight Sunday will be classed as been ordered on Monday.
Costs and timings of delivery vary depending on your location.
Please refer to the chart for more information about delivery to your local area. The costs below are typical for a one Band Kit or one Full-Briefs Kit.
If your country is not on the list below then, please get in touch and we will arrange shipping to your country
|United Kingdom||2-4 days||Royal Mail||£ 3.00|
|United Kingdom||1-2 days||DPD||£ 6.00|
We now ship to the following countries and more are getting added each month. If you cant see your country, please email us and we will do our best to ship to you ASAP. The delivery costs below are based on 1 x Band or Brief Kit weighing less than 500g. If you purchase more than this the delivery costs will be shown at checkout.
|Canada||4-8 days||Royal Mail||$ 26.00|
|France||3-7 days||DPD||€ 10.25|
|France||2-3 days||DPD||€ 19.50|
|Ireland||3-7 days||DPD||€ 13.50|
|Germany||2-3 days||DPD||€ 16.00|
|Germany||3-7 days||Royal Mail||€ 12.50|
|Netherlands||2-3 days||DPD||€ 13.50|
|Netherlands||3-7 days||Royal Mail||€ 15.70|
|2-3 days||DPD||€ 22.25|
|Spain||3-7 days||Royal Mail||€ 10.50|
|Sweden||2-3 days||DPD||SEK 242|
|Sweden||3-7 days||Royal Mail||SEK 149|
|Untied States||4-8 days||Royal Mail||$ 20.00|
Duties and import tax
- All parcels are shipped directly from our warehouses in the UK, therefore some international orders may be liable for Custom Duty and local taxes.
- EU orders - Since the 1st January 2021, if your parcel is being delivered to any EU country, it may be liable for Custom Duty and Local Taxes if the total value ordered is over 150 Euros . These fees are the responsibility of the purchaser and wont show up at checkout.
- US & Canada orders - Since the 1st January 2021, if your parcel is being delivered to any non EU country, it may be liable for Custom Duty and Local Taxes. These fees are the responsibility of the purchaser.
- Our carrier will contact you once your parcel has shipped from our warehouse and before delivery, in order for you to pay these additional fees directly to the carrier.
- Orders with multiple items may be dispatched in separate parcels. You will only be charged one delivery fee; however, duties and taxes are charged upon delivery of each item.
- Failure to pay this additional duty or tax will result in your parcel being returned to us.
- Please speak to your local Customs Office if you have any queries regarding this.
What happens if there’s no one to sign for delivery?
Most courier deliveries do require a signature but if you’re going to be out you can arrange with Royal Mail to have the package left in a safe place.
If you haven’t pre-arranged a safe place and the package cannot be delivered a contact card should be left for you to arrange re-delivery or collection. If no contact is made with the courier within 7 working days your parcel will automatically be returned to us.