Delivery information
We process your orders as swiftly as we possibly can, and give you realistic estimated delivery dates which we do our best to achieve - but you’ll understand we can’t always guarantee delivery dates where it’s out of our control.
Orders received after midnight on Friday will normally be processed on Monday. In the unlikely event that the Secret Saviours product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder or get a refund.
Please note that during the Easter Bank Holiday Weekend orders will take longer than usual as the Royal Mail does not collect or deliver on Good Friday or Easter Monday.
What types of delivery do we offer and what do they cost?
In the UK, we usually use Royal Mail courier service to deliver your order. Whilst 98% of deliveries are completed within 48 hours there’s no guarantee that this will be the case for all orders.
* All orders need to be placed before 23.59 Monday to Thursday to arrive within the delivery times below. The delivery days below refer to weekdays. Orders made on a Friday will be processed during the weekend and entered into the postal system on the following Monday. Any orders made between 00.01 on a Saturday and 23.59 on a Sunday will be processed on Monday and entered into the postal system on Tuesday.
Costs and timings of delivery vary depending on your location.
Please refer to the chart for more information about delivery to your local area. The costs below are typical for a one Kit, Formulas or up to three items of preventionwear.
If your country is not on the list below then, please get in touch and we will arrange shipping to your country
Country | Delivery Times | Carrier | Cost |
United Kingdom | 1-2 days | Royal Mail | £ 5.95 |
United Kingdom | 5-7 days | Royal Mail | £ 4.15 |
International Shipping
We now ship to the following countries and more are getting added each month. If you cant see your country, please email us and we will do our best to ship to you ASAP. The delivery costs below are based on 1 x Band or Brief Kit weighing less than 500g. If you purchase more than this the delivery costs will be shown at checkout.
Country | Delivery Times | Carrier | Cost |
Canada | 4-8 days | Royal Mail | $ 26.00 |
France | 3-7 days | DPD | € 10.25 |
France | 2-3 days | DPD | € 19.50 |
Ireland | 3-7 days | DPD | € 13.50 |
Germany | 2-3 days | DPD | € 16.00 |
Germany | 3-7 days | Royal Mail | € 12.50 |
Netherlands | 2-3 days | DPD | € 13.50 |
Netherlands | 3-7 days | Royal Mail | € 15.70 |
Spain |
2-3 days | DPD | € 22.25 |
Spain | 3-7 days | Royal Mail | € 10.50 |
Sweden | 2-3 days | DPD | SEK 242 |
Sweden | 3-7 days | Royal Mail | SEK 149 |
Untied States | 4-8 days | Royal Mail | $ 20.00 |
Duties and import tax
What happens if there’s no one to sign for delivery?
Most courier deliveries do require a signature but if you’re going to be out you can arrange with Royal Mail to have the package left in a safe place.
If you haven’t pre-arranged a safe place and the package cannot be delivered a contact card should be left for you to arrange re-delivery or collection. If no contact is made with the courier within 7 working days your parcel will automatically be returned to us.