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Returns & Refunds
THE SECRET SAVIOURS 30 DAY GUARANTEE
Whether you've taken advice from us or you've calculated your own size of Stretch Mark Prevention Band, it's important that you feel your purchase is comfortable and supportive. If once you've tried on your Stretch Mark Prevention Band, you feel it's too uncomfortable, or you are unhappy with it for any reason, then we recommend you stop wearing it and contact us so that we can give some further fitting advice.
We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. All we ask is that you return them to us unworn, with all the original labels and tags, within 30 days please.
This policy does not affect your statutory rights relating to faulty or misdescribed goods. We always want you to be happy with your purchases so if in doubt please contact our Customer Service team at hello@secretsaviours.com for more information.
RETURNS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags and packaging in place. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
You can return your item using this page https://secretsaviours.com/apps/returns
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@secretsaviours.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@secretsaviours.com
You can return your item using this page https://secretsaviours.com/apps/returns
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.