Here at Secret Saviours we want you to be happy with you purchase. If you would like to return your purchase and you are within the 30 days of purchasing then you can return it to us using one of the two methods below

UK Returns

If you live in the United Kingdom (UK) please click below to begin the returns process

Begin UK Returns Process

Returns from outside the UK  

  • You are responsible for paying shipping back to us.  
  • We currently accept returns up to 30 calendar days after receipt of goods. If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item.
  • Returned goods must be unused & supplied with their original packaging.
  • You must email for a returns form and label to attach to your package
  • Returned goods must be accompanied by a completed returns form
  • Please DO NOT ship back by International Courier, this results in extra customs charges, even as a return. Your parcel will be returned to you.  

On Receiving Your Order Back

  • We usually process refunds or exchanges within 3 working days of receiving the returned goods.  
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.  
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive an email confirmation of despatch